Terms of service
Terms of Service
Last updated: 19 September 2026
Welcome to Cheeky Card Co. These Terms of Service apply when you visit or purchase from our website.
In these Terms, "we", "us" and "our" mean Cheeky Card Co, a sole trader business operating in the United Kingdom. "You" and "your" mean the person using our website or purchasing from us.
By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.
1. About Cheeky Card Co
Cheeky Card Co sells greeting cards and related products through our website.
We currently sell and deliver products to customers within the United Kingdom only.
Our customer contact email address is:
2. Using Our Website
You may use our website for lawful purposes and in accordance with these Terms.
You must not use our website:
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for any unlawful or fraudulent purpose;
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to attempt to gain unauthorised access to our website or systems;
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to interfere with the operation or security of our website;
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to copy, reproduce or commercially exploit our website content without our permission; or
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to knowingly introduce viruses, malware or other harmful material.
We reserve the right to suspend or restrict access to our website where reasonably necessary, including for maintenance, security or other operational reasons.
3. Our Products
We make reasonable efforts to ensure that product descriptions, photographs, colours and other information on our website are accurate.
However, the colour and appearance of products may vary slightly depending on your device, monitor or screen settings.
We reserve the right to update product information, discontinue products or make changes to products where reasonably necessary.
Nothing in these Terms affects your statutory rights. Our products will be as described, of satisfactory quality and fit for their intended purpose as required by applicable law.
4. Product Availability
All products are subject to availability.
If a product you have ordered becomes unavailable before we have accepted your order, we will contact you and, where appropriate, refund any payment you have made for that product.
We reserve the right to limit quantities where reasonably necessary, including where there is unusually high demand or suspected fraudulent activity.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing an order, you will receive an order confirmation by email acknowledging that we have received your order.
Your order will be accepted when we confirm that the order has been accepted and/or when we dispatch the products to you.
If we are unable to accept your order, we will contact you and refund any payment already taken.
We may decline or cancel an order where there is a genuine reason to do so, such as a product being unavailable, an obvious pricing or listing error, suspected fraudulent activity, or an inability to fulfil the order.
6. Prices and Payment
All prices displayed on our website are in pounds sterling (£).
The price payable for a product will be the price displayed on the website when you place your order, unless there is an obvious pricing error.
Any applicable delivery charges will be displayed at checkout before you complete your purchase.
Payment is made through the payment methods available at checkout.
We reserve the right to correct obvious pricing or description errors. If an obvious error affects an order you have placed, we will contact you and give you the option to proceed at the correct price or receive a full refund.
7. Delivery
We currently deliver to UK addresses only.
Orders are sent using Royal Mail.
Our standard delivery option is Royal Mail 2nd Class, which is free.
Delivery upgrades may be available at checkout, including Royal Mail 1st Class and Royal Mail Tracked 48, for an additional charge.
Delivery times are estimates rather than guaranteed delivery dates. Please refer to our Shipping Policy for current delivery information and estimated delivery times.
We will take reasonable steps to ensure that your order is dispatched and delivered within the applicable timeframe. Where no specific delivery period has been agreed, goods supplied online should generally be delivered without undue delay and no later than 30 days after the contract is entered into.
Once your order has been dispatched, delivery is handled by Royal Mail. However, this does not remove or limit your statutory rights if an order is lost, damaged, faulty or otherwise does not comply with your legal rights.
8. Your Cancellation Rights
If you purchase goods from us online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason. You then normally have a further 14 days to return the goods.
If you cancel an order in accordance with your statutory cancellation rights:
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you must notify us within the applicable cancellation period;
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you must return the goods within 14 days of telling us that you wish to cancel;
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the goods should be returned in an appropriate condition, allowing for reasonable handling to inspect them;
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we will refund the price paid for the goods and the cost of our standard delivery service, subject to applicable law; and
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if you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.
Unless the goods are faulty, damaged, misdescribed or otherwise do not comply with your statutory rights, you are normally responsible for the cost of returning goods when exercising your cancellation rights.
Nothing in these Terms affects any statutory cancellation or refund rights that apply to you.
9. Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty, defective or is not what you ordered, please contact us as soon as reasonably possible at:
We will work with you to resolve the problem in accordance with your statutory rights.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
Your legal rights in relation to faulty, misdescribed or unsuitable goods are not affected by these Terms.
10. Refunds
Refunds are handled in accordance with our Refund and Returns Policy and applicable UK consumer law.
Where you exercise your statutory right to cancel, we will normally issue the applicable refund within 14 days of receiving the returned goods or, where permitted by law, receiving evidence that you have returned them.
We will normally issue refunds using the same payment method used for the original purchase, unless otherwise agreed.
11. Intellectual Property
Unless otherwise stated, the content on our website, including our branding, logo, product photographs, designs, written content, graphics and other materials, belongs to Cheeky Card Co or is used with permission.
You may view and use our website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, sell or commercially exploit our website content, product designs, photographs or other materials without our prior written permission.
12. Customer Reviews and Feedback
If you choose to provide a review, comment, photograph, suggestion or other feedback about our products or services, you agree that we may use that content to operate and promote Cheeky Card Co, subject to applicable law.
You remain responsible for ensuring that any content you provide does not infringe another person's rights or contain unlawful, defamatory or misleading material.
We reserve the right to remove or decline to publish content that we reasonably consider inappropriate, unlawful, offensive or unrelated to our products or services.
13. Links to Other Websites
Our website may contain links to third-party websites or services.
These links are provided for convenience. We are not responsible for the content, availability, security or practices of websites operated by third parties.
14. Our Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
In particular, nothing in these Terms affects your statutory rights as a consumer or limits our responsibility for matters such as faulty or misdescribed goods where the law does not permit that responsibility to be excluded.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
We are not responsible for temporary interruptions to our website caused by maintenance, technical problems or circumstances outside our reasonable control.
15. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include severe weather, natural disasters, strikes, industrial disputes, significant postal disruption, technical failures, government action or other events that we could not reasonably have prevented.
This does not affect your statutory rights.
16. Wholesale Enquiries
Our website is primarily intended for individual consumer purchases.
If you are interested in purchasing Cheeky Card Co products on a wholesale or trade basis, please contact us at:
Any wholesale arrangement will be subject to separate terms agreed between us.
17. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
By using our website and placing an order, your personal information will be processed as described in that policy.
18. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes to our business, website or legal requirements.
The version of these Terms displayed on our website will be the current version.
Changes will not affect rights or obligations that have already arisen before the updated Terms came into effect.
19. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will also have the benefit of any mandatory protections provided by the laws that apply to you, and nothing in these Terms is intended to remove or reduce those rights.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have to bring proceedings elsewhere under applicable consumer law.
20. Contact Us
If you have any questions about these Terms, your order or our products, please contact us:
Cheeky Card Co
Email: cheekycardco.ltd@gmail.com
For questions about orders, please include your order number where possible so that we can help you more quickly.